Charlotte Shum, MD

Charlotte Shum, MD

4.9 
447 ratings  Read Reviews
Northwestern Medicine logoNorthwestern Medical Group

Primary Specialty

Hand Surgery

Secondary Specialty

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Education

Medical Education:
MD, Columbia University Vagelos College of Physicians and Surgeons - 1996
Residency:
New York Presbyterian Hospital (Columbia Campus) - 2001
Fellowships:
Hospital for Special Surgery - 2002

Board Certifications

  • American Board of Orthopaedic Surgery - Orthopaedic Surgery (Certified)
  • American Board of Orthopaedic Surgery - Surgery of the Hand (Certified)

Faculty Profile

Associate Professor, Feinberg School of Medicine

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Practice Groups and Affiliations

Medical Group:
Northwestern Medical Group
Alignment Category:
Northwestern Medicine Physician Network
On Medical Staff At:
Northwestern Lake Forest Hospital
Northwestern Memorial Hospital

Ratings and Reviews

At Northwestern Medicine, our patient’s feedback is important to us. While different care providers have their own unique strengths, we strive to be as transparent as possible with our quality of care.

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Overall Rating

4.9
4.9 

447 Ratings

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Reviews from Patients

85 Reviews

Reviews from Patients

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85 Reviews

August 30, 2023

5.0

She is terrific. She is gentle,caring and very smart. She totally involves her patient by showing the xrays and explaining in depth what has transpired and what your options are.

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August 29, 2023

5.0

Very friendly and extremely smart doctors and staff. Very down to earth people.

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August 27, 2023

5.0

I’m still not out of the woods yet but so far so good

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August 19, 2023

5.0

Quality provider

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August 17, 2023

4.0

She suggested a whole lot of things to do at once. Was sort of confused about which would be better for me. Eventually took cortisone shot.

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August 15, 2023

5.0

Dr. Shum is very professional and really cares about the the patient.

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August 15, 2023

5.0

She is a very good doctor explaining the problem, very responsible, kind and compassionate

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August 07, 2023

5.0

Very thorough information on my condition.

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August 07, 2023

5.0

For her great professionalism

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August 02, 2023

5.0

Dr. Shum explained everything so clearly regarding my conditions and options,

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July 25, 2023

5.0

good manner

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July 25, 2023

5.0

Answered questions, took time to do so and to diagnose my issue

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July 12, 2023

5.0

Dr Shum is excellent in all phases of treatment.

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July 12, 2023

5.0

GOOD LISYTENER

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July 11, 2023

5.0

She is an angel. Northwestern is very lucky to have her. I think you should give her a 12 percent raise. She explains everything very well

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July 09, 2023

5.0

Clearly very knowledgeable, skilled & caring.

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July 04, 2023

5.0

straight to the point and sincere

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June 23, 2023

5.0

Dr. Shum did the surgery and I had a good result. I would recommend her to other patients.

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June 16, 2023

5.0

Very professional and excellent service

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June 02, 2023

5.0

She's an excellent physician and provided me with thorough care.

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May 26, 2023

5.0

she explained very clearly and she’s nice too

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May 23, 2023

5.0

She is an excellent doctor.

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May 23, 2023

5.0

Takes time to explain the problem and treatment options

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May 23, 2023

4.0

Competent and thorough

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May 20, 2023

5.0

This is a guarded response... I have no prior experience with any other ortho doctor.

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May 16, 2023

5.0

She is ready to listens to her patient and she does not pressure to make decisions on treatments. She stands on patient’s side by understanding the pain and agony they have.

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May 13, 2023

5.0

Dr. Shum is careful, thorough, clear, and expert in the various services that I have been provided. I feel very lucky to have been referred to her.

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May 02, 2023

5.0

I have had excellent medical care from her

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April 28, 2023

5.0

Dr. Shum is very good with listening and explaining. I really felt comfortable with her

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April 18, 2023

5.0

Seems to know what she is talking about and is personable

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April 07, 2023

5.0

Wonderful doc

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March 31, 2023

5.0

She really took her time to explain everything to me, and made sure I understand everything. And very patient.

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March 29, 2023

5.0

She listens she understands she spends time with you she has a caring spirit fantastic

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March 29, 2023

5.0

Very knowledgeable

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March 25, 2023

5.0

Answered questions clearly, gave me confidence I was in good care

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March 24, 2023

5.0

She’s an amazing doctor.

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March 17, 2023

5.0

Knowledgeable, kind, and thorough.

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March 07, 2023

5.0

She was clear and patient in describing my situation and options

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March 03, 2023

4.0

Could be a little more compassionate.

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March 01, 2023

5.0

Very bright and empathetic

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February 24, 2023

5.0

took time with me, explained everything well, she was patient and kind

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February 21, 2023

5.0

Really kind, really competent!!

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February 14, 2023

5.0

She’s great- explains everything clearly and succinctly

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February 14, 2023

5.0

Very good

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February 14, 2023

5.0

Kind and efficient

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February 10, 2023

5.0

Dr. Shum, listen,asked questions and is very knowledgeable. She helped relieve pain significantly in my thumb after the injection.

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February 09, 2023

5.0

Dr. Shum is clear, kind and very skilled.

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February 07, 2023

5.0

Patience

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January 31, 2023

5.0

She took her time, answered my questions, was respectful even though my thumb injury ended up being a minor issue

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January 29, 2023

5.0

Knowledgeable about injury recommended a course of treatment

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January 10, 2023

5.0

She listens and recommends solutions to resolve.

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January 06, 2023

5.0

Me like

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January 03, 2023

5.0

She is patient, thorough, and on the mark

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December 28, 2022

5.0

Dr Shum is an extremely caring physician who takes her time to get to know her patients and explain treatment options. I will definitely continue to return to see her if needed.

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December 28, 2022

5.0

She really cares about her patients.

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December 28, 2022

5.0

she knows what she is doing

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December 28, 2022

5.0

She explained in detail my injury and made great recommendations for care

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December 16, 2022

5.0

She saw me quickly and explained clearly.

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December 02, 2022

5.0

Excellent!!

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November 27, 2022

5.0

All business. To the point.

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November 27, 2022

5.0

She was very professional and yet kind.

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November 22, 2022

5.0

great people

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November 18, 2022

5.0

She's smart, great bedside manner, explains everything and does a very thorough exam.

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November 07, 2022

5.0

Doctor Shum was absolutely the best. Thank you so much!

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November 03, 2022

5.0

Full review of symptoms and history. Thoughtful treatment plan.

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October 25, 2022

4.0

Great person

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October 19, 2022

5.0

Provides great care

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October 15, 2022

5.0

She's thorough and warm

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October 14, 2022

5.0

Dr Shum and her team are experiened and caring professionals. Dr Shum spends a lot of time and attention with her patients. Can’t have asked for a better Dr and experience.

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October 11, 2022

5.0

Very clean and nice people

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October 11, 2022

5.0

She listened to my issue

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October 11, 2022

5.0

She was interested. Explained all - efficient....clearly qualified but good interpersonal skills.

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October 08, 2022

5.0

Consistent quality care. Great customer patient care

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October 08, 2022

5.0

Dr. Shum was excellent!!! She was compassionate regarding my injury!

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October 03, 2022

4.0

Transparent and takes time to explain options

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September 30, 2022

5.0

She is solving problems that I lived with for years because former doctors did not test me for the cause of my symptoms. I have hope for a long term solution and immediately received pain relief on the first visit.

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September 27, 2022

5.0

She is comprehensive and reasonable. She does not over promise

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September 26, 2022

5.0

Is interested in my progress currently and future improvement . Concern about my health .

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September 24, 2022

5.0

Very thorough

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September 23, 2022

5.0

Direct clear warm.

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September 20, 2022

5.0

People was great and helpful

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September 16, 2022

5.0

The expertise and professional work of Dr Shum. She’s simply the best and I absolutely trust her for my care.

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September 13, 2022

5.0

Empathetic Explained things well. Professional. Very competent

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September 13, 2022

5.0

She came across as honest and knowledgeable even when she couldn’t provide a clear reason on how or why I have the condition I have in my hand.

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September 09, 2022

5.0

She was able to explain the reasoning behind everything going on with my wrist. I never felt like I couldn’t ask her a question.

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Disclosures

Charlotte Shum, MD reported no external professional relationships for calendar year 2021.

External Professional Relationships

Pharmaceutical, device, and biotechnology companies frequently collaborate with basic scientists and physicians within an academic medical center to help advance science and improve patient care. These relationships are important in achieving scientific breakthroughs and in establishing the effectiveness and safety of promising new therapies. In order to assure objectivity in clinical research and patient care, the Northwestern University Feinberg School of Medicine (Feinberg), Northwestern Memorial HealthCare, Children's Hospital of Chicago Medical Center, and the Shirley Ryan AbilityLab have adopted integrity policies that require research and clinical faculty (in full-time, part-time, and unpaid/voluntary categories) to report compensated and uncompensated external industry relationships. Patients are encouraged to discuss these disclosures with their physician as well as to inquire as to how these relationships are overseen by Feinberg. To learn more about our Disclosure and Professional Integrity Policy, and the conflict of interest policies of our joint affiliate survey partners, please go to our Office for Regulatory Affairs Policies page.

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